The city's Utility Billing Group provides prompt and accurate service to its approximately 9,000 utility customers and is responsible for collecting:
- Residential trash collection charges
- Storm water drainage charges (part of city's new Storm Water Utility, approved by City Council to make sure the city meets unfunded Federal EPA mandates to better manage environmental destruction caused by storm water runoff)
- Water / sanitary sewer charges (pre-1996 incorporated area)
For its utility customers' convenience, the city's payment options now include the following.
The new Utility Online portal is now available, along with the ability to pay over the phone. You may contact 877-374-3985 to pay your utilities over the phone. There is now a convenience charge for online, over-the-phone, and in-person credit/debit card payments.
Utility Payment Counter
The Utility Payment Counter, located on the 2nd floor of the Trotwood Government Center at 3035 Olive Road, is open Monday through Friday from 9 a.m. to 4 p.m. Extended hours, from 8 a.m. to 5 p.m., are held starting 5 business days before the bill's due date every quarter.
A drop box is located in front of the Trotwood Government Center at 3035 Olive Road next to the blue USPS mailbox (the drop box is beige).
Submit By Mail
Use the Return Envelope provided in the billing statement to submit payment by mail.
Montgomery County Department of Water - Health Advisory:
Utility Payment Counter Hours
Monday - Friday
9:00 a.m. - 4:00 p.m.
Monday - Friday
8:00 a.m. - 5:00 p.m.
Starting five (5) business days before the bill's due date every quarter.